{"id":26324,"date":"2024-05-16T13:47:58","date_gmt":"2024-05-16T12:47:58","guid":{"rendered":"https:\/\/www.zetcom.com\/terms\/"},"modified":"2026-05-26T08:18:11","modified_gmt":"2026-05-26T07:18:11","slug":"terms","status":"publish","type":"page","link":"https:\/\/www.zetcom.com\/en\/terms\/","title":{"rendered":"Terms  Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"26324\" class=\"elementor elementor-26324 elementor-26232\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6f266b0 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"6f266b0\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a40e000\" data-id=\"a40e000\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eb0cb81 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"eb0cb81\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c608e84\" data-id=\"c608e84\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1a773e6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1a773e6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-7407a95\" data-id=\"7407a95\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5c1a64a elementor-widget elementor-widget-heading\" data-id=\"5c1a64a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">zetcom data protection agreements<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed28b39 elementor-widget elementor-widget-text-editor\" data-id=\"ed28b39\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Below you will find our agreements for the use of our websites, cloud services, software and services. For important updates, you can subscribe directly to our Legal Newsletter. The agreements below are updated regularly and form part of the user agreement, unless different contractual provisions have been made which are explicitly referenced in your offer.   <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e7b2acd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e7b2acd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-72c47b1\" data-id=\"72c47b1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7fda65d elementor-widget elementor-widget-heading\" data-id=\"7fda65d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions (FAQ)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2570c96 elementor-widget elementor-widget-accordion\" data-id=\"2570c96\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3921\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-3921\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"far fa-question-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"far fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">We would like to receive updates on contract changes. <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3921\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-3921\"><p>Please contact <a href=\"mailto:privacy@zetcom.com\">privacy@zetcom.com<\/a> for updates and changes to standard contracts.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3922\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-3922\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"far fa-question-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"far fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can we adapt the content of contracts?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3922\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-3922\"><p>Basically not &#8211; MuseumPlus or all solutions provided by zetcom are in most cases provided as standardized SaaS (Software as a Service) solutions. The technical components used are therefore standardized. In the context of tenders, the necessary legal documents are checked by zetcom&#8217;s sales department, which are accepted as subsidiary in the case of a submission.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3923\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-3923\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"far fa-question-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"far fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">We have not yet signed an DPA. Which agreements therefore apply?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3923\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-3923\"><p>zetcom provides different DPAs (Data Processing Agreements) in the respective regions and based on the underlying infrastructure. In this context, the term DPA (Data Processing Agreement) is also used, which defines the rights and obligations of the client and contractor as well as any necessary subcontractors.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3924\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-3924\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"far fa-question-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"far fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">We require a PO\/order ID on invoices or quotations. <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3924\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-3924\"><p>Please let your respective zetcom contact know as soon as possible if you have any special requirements regarding quotations, invoices (PO numbers), contracts (EVB-IT) or systems (tender portals, SAP Ariba, etc.). We can then take your specifications into account.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3925\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-3925\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"far fa-question-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"far fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Are customer-specific adaptations covered in the maintenance \/ cloud costs?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3925\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-3925\"><p>No &#8211; customer-specific configurations or elements that are issued as \u201ccustom code\u201d are excluded from regular maintenance for updates or adjustments unless explicitly stated as \u201ccustom code maintenance\u201d. This is shown as a percentage of the custom code costs on the respective offer. If not foreseeable at the start of the project, customers can also include various components in custom code maintenance at a later date &#8211; please contact <a href=\"mailto:sales@zetcom.com\">sales@zetcom.com<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3926\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-3926\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"far fa-question-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"far fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What measures have you implemented to regularly back up data and protect it from loss?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3926\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-3926\"><p>See specification of contractual services SaaS incl. maintenance and support chapter 9.4. p. 11 ff<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3927\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-3927\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"far fa-question-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"far fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Which backup strategies are used (e.g. daily, weekly backups)?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3927\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-3927\"><p>Daily, weekly, bi-weekly and monthly. See chapter 9.5, page 12 in the above referenced document.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3928\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-3928\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"far fa-question-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"far fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What measures are in place to ensure access to my data upon termination of the contract?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3928\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-3928\"><p>See chapter 8.3 Transferring the data: The data is provided in the form of a PostgreSQL backup. The backup contains data tables that contain the data in internal format and also database views that enable access to the data as described in the data dictionary. Suitable tools (PostgreSQL server, PG-Admin) and knowledge of them are required to access the data. If required, the digital assets based on the format module name\/[RecordID].[file name].[file extension] are also delivered. 8.4 Additional costs shall be incurred for the provision of the requested data in accordance with Section 8.3.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9f2ea13 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9f2ea13\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b5c6e95\" data-id=\"b5c6e95\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9af8bf1 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"9af8bf1\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb3053a elementor-widget elementor-widget-heading\" data-id=\"fb3053a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Data processing agreement (AVV\/DPA)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-423a761 elementor-widget elementor-widget-text-editor\" data-id=\"423a761\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The Data Processing Agreement (DPA) pursuant to Art. 9 DPA and 28 GDPR defines how we, as a data processor (WE), process data on behalf of data controllers (YOU) for the provision of our services in the cloud\/on-site or of services. The following documents also contain (1) contact details of data protection officers, (2) subcontracting relationships in accordance with \u00a7 9 of the agreement on commissioned processing, (3) technical and organizational measures to ensure the security of data processing and (4) regulations for remote access.<\/p><p>Click on the respective link to download the documents.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22de993 elementor-widget elementor-widget-text-editor\" data-id=\"22de993\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><a href=\"https:\/\/www.zetcom.com\/wp-content\/uploads\/2025\/05\/2025-05_DPA-Statement_EN-1.pdf\" target=\"_blank\" rel=\"noopener\">General DPA Statement (05-2025)<\/a><\/li><\/ul><div>\u00a0<\/div><ul><li><a href=\"https:\/\/www.zetcom.com\/wp-content\/uploads\/2025\/06\/250616_zetcom-AG-DPA-ENG.pdf\" target=\"_blank\" rel=\"noopener\">DPA of zetcom AG (Switzerland 06-2025)<\/a><\/li><li style=\"font-size: 15px;\"><a href=\"https:\/\/www.zetcom.com\/wp-content\/uploads\/2025\/06\/250616_zetcom-GmbH-DPA-ENG.pdf\" target=\"_blank\" rel=\"noopener\">DPA of zetcom GmbH (Germany 06-2025)<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02ee0a3 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"02ee0a3\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3397643 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3397643\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2414411\" data-id=\"2414411\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-59e73e9 elementor-widget elementor-widget-heading\" data-id=\"59e73e9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Data protection (Privacy Policy)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ded6554 elementor-widget elementor-widget-text-editor\" data-id=\"ded6554\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Privacy policy in accordance with Art. 13 GDPR and Art. 19 BDSG<\/p><div id=\"07BA6263_7835_B070_A4C5_445C6D6C15B0\">\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7688bbe elementor-widget elementor-widget-text-editor\" data-id=\"7688bbe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><a href=\"https:\/\/www.zetcom.com\/wp-content\/uploads\/2024\/10\/2024-07_Privacy-Statement_EN.pdf\">Privacy Statement (07-2024)<\/a><\/li><li><a href=\"https:\/\/www.zetcom.com\/wp-content\/uploads\/2026\/04\/Datenschutzhinweis_art_13_DSGVO.pdf\">Privacy notice Art. 13 GDPR (04-2026)<\/a><\/li><\/ul><div id=\"07BA6263_7835_B070_A4C5_445C6D6C15B0\">\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38e16ea elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"38e16ea\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f214876 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f214876\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1c88a1f\" data-id=\"1c88a1f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-53825b7 elementor-widget elementor-widget-heading\" data-id=\"53825b7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SaaS cloud agreements<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec24257 elementor-widget elementor-widget-text-editor\" data-id=\"ec24257\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In the following, the respective contracts for operation on the customer&#8217;s infrastructure (on-premise) or via SaaS Cloud (service provided by zetcom) are offered for download unless other contracts regulate the operation and maintenance of the system.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94965fe elementor-widget elementor-widget-text-editor\" data-id=\"94965fe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"list-style-type: none;\"><ul><li style=\"font-size: 15px;\"><h6><b>zetcom AG (Switzerland)<\/b><\/h6><ul style=\"font-size: 15px;\"><li style=\"font-size: 15px;\"><a href=\"https:\/\/www.zetcom.com\/wp-content\/uploads\/2026\/05\/260526_Contract-services-SaaS-Maintenance-and-Support-CH-EN-AWS.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: bolder;\">SaaS:<\/span> Contact Services SaaS Maintenance and Support (05-2026)<\/a><\/li><li style=\"font-size: 15px;\"><a href=\"https:\/\/www.zetcom.com\/wp-content\/uploads\/2026\/05\/260313_Contract-services-SaaS-Maintenance-and-Support-CH-EN-AWS.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: bolder;\">On-Premise:<\/span> Contract License Maintenance and Support (03-2026)<\/a><\/li><li style=\"font-size: 15px;\"><a href=\"https:\/\/www.zetcom.com\/wp-content\/uploads\/2024\/10\/AGB-SIK-2020-EN.pdf\"><span style=\"font-weight: bolder;\">General Terms and Conditions:<\/span>\u00a0SIK AGB 2020<\/a><\/li><\/ul><\/li><\/ul><\/li><\/ul><div>\u00a0<\/div><div>\u00a0<\/div><ul><li style=\"list-style-type: none;\"><ul><li><h6><span style=\"background-color: transparent;\"><b>zetcom GmbH (Germany)<\/b><\/span><\/h6><ul><li><a href=\"https:\/\/www.zetcom.com\/wp-content\/uploads\/2026\/05\/260526_Specification-SaaS-contract-incl.-maintenance-and-support_EN-AWS.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: bolder;\">SaaS:<\/span> Specification SaaS contract incl. Maintenance and Support (05-2026)<\/a><\/li><li><a href=\"https:\/\/www.zetcom.com\/wp-content\/uploads\/2026\/05\/260522_License-maintenance-and-support-contract-DE_on-premise_EN.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: bolder;\">On-Premise:<\/span> Contract License Maintenance and Support (05-2026)<\/a><\/li><\/ul><\/li><\/ul><\/li><\/ul><div>\u00a0<\/div><ul><li style=\"list-style-type: none;\"><ul><li><h6><span style=\"background-color: transparent;\"><b>zetcom North America, Inc. (United States of America)<\/b><\/span><\/h6><ul><li><a href=\"https:\/\/www.zetcom.com\/wp-content\/uploads\/2025\/08\/250801_zetcom-Master-Work-Agreement.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: bolder;\">Master Work Agreement:<\/span> Professional Consulting\/Master Work Agreement (08-2025)<\/a><\/li><li><a href=\"https:\/\/www.zetcom.com\/wp-content\/uploads\/2025\/08\/250801_zetcom-SaaS-Terms.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: bolder;\">SaaS:<\/span> SaaS Terms and Conditions (08-2025)<\/a><\/li><\/ul><\/li><\/ul><\/li><\/ul><div id=\"56AA3328_9C1E_6F7F_D8B6_69619F005B69\">\u00a0<\/div><div id=\"56AA3328_9C1E_6F7F_D8B6_69619F005B69\">\u00a0<\/div><div id=\"56AA3328_9C1E_6F7F_D8B6_69619F005B69\">\u00a0<\/div><div id=\"56AA3328_9C1E_6F7F_D8B6_69619F005B69\">\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6da2a2b elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6da2a2b\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-347c0ccf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"347c0ccf\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4fdceb14\" data-id=\"4fdceb14\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-153a6dca elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"153a6dca\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-envelope\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39d6e4a0 elementor-widget elementor-widget-heading\" data-id=\"39d6e4a0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-316ce6f3 elementor-widget elementor-widget-text-editor\" data-id=\"316ce6f3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you would like to find out more about our solutions, please contact us directly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56652ef4 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"56652ef4\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.zetcom.com\/en\/contact_en\/\" id=\"https:\/\/www.zetcom.com\/kontakt_de\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>zetcom data protection agreements Below you will find our agreements for the use of our websites, cloud services, software and services. For important updates, you can subscribe directly to our Legal Newsletter. The agreements below are updated regularly and form part of the user agreement, unless different contractual provisions have been made which are explicitly [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"content-type":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-26324","page","type-page","status-publish","hentry"],"rankMath":{"parentDomain":"www.zetcom.com","noFollowDomains":[],"noFollowExcludeDomains":[],"noFollowExternalLinks":false,"featuredImageNotice":"The featured image should be at least 200 by 200 pixels to be picked up by Facebook and other social media sites.","pluginReviewed":false,"postSettings":{"linkSuggestions":true,"useFocusKeyword":false},"frontEndScore":false,"postName":"terms","permalinkFormat":"https:\/\/www.zetcom.com\/en\/%pagename%\/","showLockModifiedDate":true,"assessor":{"focusKeywordLink":"https:\/\/www.zetcom.com\/wp-admin\/edit.php?focus_keyword=%focus_keyword%&post_type=%post_type%","hasTOCPlugin":true,"primaryTaxonomy":false,"serpData":{"title":"Software for collection management \u2022 zetcom","description":"\u2192 zetcom develops software solutions for private and institutional collections for the organisational management of collections and company archives.","focusKeywords":"","pillarContent":false,"canonicalUrl":"","breadcrumbTitle":"","advancedRobots":[],"facebookTitle":"","facebookDescription":"","facebookImage":"","facebookImageID":"","facebookHasOverlay":false,"facebookImageOverlay":"","facebookAuthor":"","twitterCardType":"","twitterUseFacebook":true,"twitterTitle":"","twitterDescription":"","twitterImage":"","twitterImageID":"","twitterHasOverlay":false,"twitterImageOverlay":"","twitterPlayerUrl":"","twitterPlayerSize":"","twitterPlayerStream":"","twitterPlayerStreamCtype":"","twitterAppDescription":"","twitterAppIphoneName":"","twitterAppIphoneID":"","twitterAppIphoneUrl":"","twitterAppIpadName":"","twitterAppIpadID":"","twitterAppIpadUrl":"","twitterAppGoogleplayName":"","twitterAppGoogleplayID":"","twitterAppGoogleplayUrl":"","twitterAppCountry":"","robots":{"":true,"noindex":true},"twitterAuthor":"username","primaryTerm":0,"authorName":"Philip Axman","titleTemplate":"%title% %sep% %sitename%","descriptionTemplate":"%excerpt%","showScoreFrontend":true,"lockModifiedDate":false},"powerWords":["a cut above","absolute","absolutely","absolutely lowest","absurd","abuse","accurate","accuse","achieve","actionable","adaptable","adequate","admit","adorable","advantage","advice","affordable","aggravate","aggressive","agitated","agonizing","agony","alarmed","alarming","alienated","aligned","alive","all-inclusive","alluring","always","amazing","amp","animated","annihilate","announcing","anonymous","antagonistic","anxious","apocalypse","appalled","approved","approving","argumentative","armageddon","arrogant","ass kicking","assault","assured","astonishing","astounded","astounding","at ease","atrocious","attack","attractive","audacity","authentic","authoritative","authority","avoid","aware","awe-inspiring","awesome","awkward","backbone","backdoor","backed","backlash","backstabbing","badass","balanced","banned","bargain","barrage","basic","battle","beaming","beat 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