{"id":9050,"date":"2020-03-19T14:11:53","date_gmt":"2020-03-19T13:11:53","guid":{"rendered":"https:\/\/www.zetcom.com\/?p=9050\/"},"modified":"2020-03-23T12:12:56","modified_gmt":"2020-03-23T11:12:56","slug":"the-use-of-digital-tools-is-growing","status":"publish","type":"post","link":"https:\/\/www.zetcom.com\/en\/the-use-of-digital-tools-is-growing\/","title":{"rendered":"“The use of digital tools is growing”"},"content":{"rendered":"\n
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zetcom is adapting to the current situation regarding the Coronavirus (COVID-19). Dominik Gertsch (Head of Sales and Marketing) explains what this means for customers and employees.<\/p>\n\n\n\n

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Dominik, how does zetcom experience the current situation regarding the coronavirus?<\/strong><\/p>\n\n\n\n

We experience it much like many\nother colleagues and industries around the world. As a company and software\nservice provider, we ask ourselves what this means for our customers and our\nmarkets. And as an employer, we are taking all the necessary measures to\nprotect the health and safety of our employees. We are currently reducing\nbusiness trips and appointments with customers to the bare minimum. We ask our\ncustomers and partners for their understanding. We are now holding many\nmeetings and customer projects virtually. This suits our customers as well,\nbecause they too are affected by travel restrictions. Our employees are also\nvery comfortable with it.<\/p>\n\n\n\n

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Does zetcom notice any\ndifferences in the affected countries?<\/strong><\/p>\n\n\n\n

Basically, we are not yet widely represented in the countries where the coronavirus initially spread very quickly. I am thinking here of Italy and China. In countries such as Germany, Switzerland and the USA, the responsible authorities have reacted similarly, albeit with a slight delay. We are monitoring regional conditions and acting accordingly to provide our customers and employees with the best possible information and support. Many of our clients have temporarily closed their public spaces until further notice.<\/p>\n\n\n\n

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What changes are customers\npreparing for?<\/strong><\/p>\n\n\n\n

Our customers include museums and collections. For them, the focus is on the visitors. But visitors remain off now. Overall, this is a very difficult time for the arts and culture community. Internally, our customers are trying to remain operational. Though the museums are closed to the public, many of the users of our software continue to do their jobs. The work goes on. They maintain data and drive the digital management of their collections. Some of them are working remotely and with virtual tools. In many places, this means that daily operations are shifting completely offsite and online. The use of digital tools is growing.<\/p>\n\n\n\n

What precautions is zetcom taking?<\/strong><\/p>\n\n\n\n

The requirements of local and\nstate authorities are changing from week to week. We are adapting to this in\norder to be able to react quickly. Current information and transparency are\nvery important for our customers. That is why we provide information via newsletters\nand in direct consultation. We support customers who have tight deadlines for\ntheir projects and we have other customers who are putting tasks on hold. In\nboth situations, as an IT service provider, we maintain ongoing work and speed\nup as necessary. For this purpose we use video and telephone conferences or\nonline training. Another area we are reviewing is planned events. We have just\npostponed our user conference to autumn, which we had originally planned to\nhost with customers in Lucerne in March. In view of the situation in\nSwitzerland, this was a necessary precautionary measure.<\/p>\n<\/div><\/div>\n\n\n\n

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What are the most common\nquestions customers are currently asking?<\/strong><\/p>\n\n\n\n

Customers ask us to set up\nvirtual project rooms and meetings. In this way, ongoing projects can be\ncontinued. Here we bring our customers as close to our software as we do in a\nphysical meeting. Customers also ask us which infrastructure and hardware we\nuse for virtual meetings and whether we are compatible with their\ninfrastructure. Other customers ask us to extend existing licenses of their\nzetcom software, as they are currently shifting their resources to working\nremotely. More users are now accessing the software.<\/p>\n\n\n\n

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Are your customers prepared for\nvirtual meetings?<\/strong><\/p>\n\n\n\n

There are differences. Due to\ntheir IT infrastructure, not every customer has the necessary access rights to\nuse meeting tools such as Microsoft Teams, Skype or Zoom. For other customers,\nthese tools are already integrated. Overall, however, the trend is clearly\ntowards virtual collaboration.<\/p>\n\n\n\n

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How can customers best exploit\nthe current exceptional situation?<\/strong><\/p>\n\n\n\n

One of our customers is currently\nusing freed-up time and resources of his experts to accelerate the in-depth\nrecording of art collection objects and then publishing the data to their public-facing\nwebsite. This work extends the digital offering to the public while the\nphysical spaces of the galleries are unavailable.<\/p>\n\n\n\n

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How does zetcom support this\ncustomer?<\/strong><\/p>\n\n\n\n

First, we temporarily increased\nthe number of user licenses for the MuseumPlus software to enable the increased\nwork on the customer side. The customer’s task force then requested an\nadjustment of the user interface. An additional field for online object\ndescriptions should be added to the MuseumPlus data field catalog. Our software\nallows configurations like this without any problems. This enabled us to\nprovide the customer with a suitable working tool very quickly.<\/p>\n\n\n\n

Services like this are only\npossible with healthy employees. What preventive measures does zetcom take for\nits employees?<\/strong><\/p>\n\n\n\n

This is an important issue for\nus. We take every precaution to protect the health of our employees. In our\nbranches we comply with the requirements of the state authorities. We are\ncurrently asking our employees to work in the home office. We are also providing\nsolutions for employees who must look after their children at home because\nschools and childcare facilities are closing. We now conduct all meetings\nvirtually. Overall, we notice that our internal work environment and IT\nenvironment are well prepared for all of this. We have previously worked\nvirtually and in flexible remote forms.<\/p>\n<\/div><\/div>\n\n\n\n

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Important: <\/strong>Do not miss any future updates from zetcom. Subscribe to our newsletter<\/a>.<\/h3>\n","protected":false},"excerpt":{"rendered":"

zetcom is adapting to the current situation regarding the Coronavirus (COVID-19). Dominik Gertsch (Head of Sales and Marketing) explains what this means for customers and employees.<\/p>\n","protected":false},"author":4,"featured_media":9096,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[136,9,8,14,138,7,139],"tags":[2176,107,2177,29,242],"class_list":["post-9050","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-article-de","category-artplus","category-museumplus","category-news","category-news-de","category-zetcom","category-zetcom-de","tag-corona-virus-covid-19","tag-dominik-gertsch","tag-interview","tag-museumplus","tag-zetcom"],"_links":{"self":[{"href":"https:\/\/www.zetcom.com\/en\/wp-json\/wp\/v2\/posts\/9050","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zetcom.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.zetcom.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.zetcom.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zetcom.com\/en\/wp-json\/wp\/v2\/comments?post=9050"}],"version-history":[{"count":0,"href":"https:\/\/www.zetcom.com\/en\/wp-json\/wp\/v2\/posts\/9050\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.zetcom.com\/en\/wp-json\/wp\/v2\/media\/9096"}],"wp:attachment":[{"href":"https:\/\/www.zetcom.com\/en\/wp-json\/wp\/v2\/media?parent=9050"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.zetcom.com\/en\/wp-json\/wp\/v2\/categories?post=9050"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.zetcom.com\/en\/wp-json\/wp\/v2\/tags?post=9050"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}