Prices and services 2026

SaaS (Software as a Service) / Maintenance / Operating costs

The prices are valid from January 1, 2026.

Services / Daily rates

The adjusted service prices will take effect on January 1, 2026. If you have already received a quote with prices from 2025, this quote will remain valid until the end of the validity period specified in the quote.

This adjustment enables us to ensure the high quality and reliability of our solutions that our customers have come to expect. We continuously invest in the security and stability of our SaaS environment in accordance with international standards such as ISO 27001, in the expansion of our development, support, and customer success teams, and in the further development of modern technologies, particularly in the field of artificial intelligence (AI).

This ensures that you will continue to benefit from a powerful, secure, and future-oriented platform in the future.

Yes. In the SaaS contracts of zetcom GmbH (Germany), price adjustments are regulated in Section 10.5.3. They do not constitute grounds for extraordinary termination – neither by our customers nor by zetcom. In the contracts of zetcom AG (Switzerland), no contractual upper limit for price adjustments is defined. Price adjustments may also be defined in EVBIT (Germany only) contracts – these are not automatically excluded from price adjustments unless a fixed price has been defined.

No. Current contracts in which fixed prices or individual price adjustment clauses have been agreed in advance for a defined period of time remain unchanged.

If you would like to sign a multi-year contract, this can be offered at current list prices (please note: these may be higher than your current prices). To do so, please contact sales@zetcom.com

Due to different contracts and regions, the price adjustment is not uniform – the exact percentage of the increase has been communicated by email to the responsible contact person at your company. For an exact calculation, please contact finance@zetcom.com.

Storage space

As an added bonus, each concurrent user license will now come with 10 GB of permanent storage space. Previously, storage space was limited to 2 GB per license, meaning that additional requirements could lead to unplanned extra costs.

zetcom academy

We are planning to launch the zetcom Academy in 2026. The aim is to provide our customers with easy and unbureaucratic access to training courses. The training courses will be offered virtually in the form of webinars, which will significantly reduce the often high costs of individual training courses today.

Depending on the license, customers will be automatically transferred to an Academy plan over the course of the next year, which already includes various access options to the training courses. Individual training courses will continue to be available as usual.

Security

In view of increasing cyber threats and the high security requirements of our customer base, we are further raising our already high standards and undergoing critical testing as part of the ISO 27001 certification process. This process is scheduled for completion in 2026. This underscores our goal of being one of the few providers worldwide to offer a proven secure system and certified, reliable operation of our software.

You can terminate your contract at the end of the year. Please note: Operation, support, and hosting will also end on December 31, 2025. Data export is possible but may incur additional costs depending on the volume.

In any case, termination must be made in writing by email to sales@zetcom.com

Yes. zetcom has the contractual right to adjust prices, and the new prices were announced within the specified time frame. At the same time, you benefit from additional added value – such as expanded storage space, improved security standards, new services, and access to the zetcom Academy – which increase the long-term value of your solution.

All customers have been checked in accordance with their contracts. However, errors can occur. If you believe you have received the price increase notification in error, please contact sales@zetcom.com

zetcom pursues a clear strategy with a focus on SaaS (Software as a Service) and offers attractive opportunities for switching to a secure cloud environment.

The price increase for on-premise customers is higher than for SaaS customers because support costs are constantly rising – for example, due to more complex connections to customer systems, the maintenance of different components, and ensuring operations in the face of new technology requirements.

For a personalized and attractive offer to switch to SaaS, please contact us at sales@zetcom.com.

Reducing individual components is technically considered a contract termination. In such cases, we can offer the remaining licenses at the current list price. To ensure continuity of service, you must confirm our offer before the end of the contract period – otherwise, the service will automatically expire at year-end. Please note that the current list price may be higher than the price at which you originally purchased the licenses.

You are registered as a contact person in the zetcom system. Please inform us at sales@zetcom.com if other contact persons are to be added so that we can update our systems accordingly. We also ask you to pass this information on internally. The price adjustment applies regardless of individual acknowledgment.