Below you will find our agreements for the use of our websites, cloud services, software and services. For important updates, you can subscribe directly to our Legal Newsletter. The agreements below are updated regularly and form part of the user agreement, unless different contractual provisions have been made which are explicitly referenced in your offer.
Please contact privacy@zetcom.com for updates and changes to standard contracts.
Basically not – MuseumPlus or all solutions provided by zetcom are in most cases provided as standardized SaaS (Software as a Service) solutions. The technical components used are therefore standardized. In the context of tenders, the necessary legal documents are checked by zetcom’s sales department, which are accepted as subsidiary in the case of a submission.
zetcom provides different DPAs (Data Processing Agreements) in the respective regions and based on the underlying infrastructure. In this context, the term DPA (Data Processing Agreement) is also used, which defines the rights and obligations of the client and contractor as well as any necessary subcontractors.
Please let your respective zetcom contact know as soon as possible if you have any special requirements regarding quotations, invoices (PO numbers), contracts (EVB-IT) or systems (tender portals, SAP Ariba, etc.). We can then take your specifications into account.
No – customer-specific configurations or elements that are issued as “custom code” are excluded from regular maintenance for updates or adjustments unless explicitly stated as “custom code maintenance”. This is shown as a percentage of the custom code costs on the respective offer. If not foreseeable at the start of the project, customers can also include various components in custom code maintenance at a later date – please contact sales@zetcom.com.
See specification of contractual services SaaS incl. maintenance and support chapter 9.4. p. 11 ff
Daily, weekly, bi-weekly and monthly. See chapter 9.5, page 12 in the above referenced document.
See chapter 8.3 Transferring the data: The data is provided in the form of a PostgreSQL backup. The backup contains data tables that contain the data in internal format and also database views that enable access to the data as described in the data dictionary. Suitable tools (PostgreSQL server, PG-Admin) and knowledge of them are required to access the data. If required, the digital assets based on the format module name/[RecordID].[file name].[file extension] are also delivered. 8.4 Additional costs shall be incurred for the provision of the requested data in accordance with Section 8.3.
The Data Processing Agreement (DPA) pursuant to Art. 9 DPA and 28 GDPR defines how we, as a data processor (WE), process data on behalf of data controllers (YOU) for the provision of our services in the cloud/on-site or of services. The following documents also contain (1) contact details of data protection officers, (2) subcontracting relationships in accordance with § 9 of the agreement on commissioned processing, (3) technical and organizational measures to ensure the security of data processing and (4) regulations for remote access.
Click on the respective link to download the documents.
Privacy policy in accordance with Art. 13 GDPR and Art. 19 BDSG
In the following, the respective contracts for operation on the customer’s infrastructure (on-premise) or via SaaS Cloud (service provided by zetcom) are offered for download unless other contracts regulate the operation and maintenance of the system.
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