Support • zetcom

Service & Support

Constant maintenance as well as personal telephone support guarantee a long-term and successful use of our products.

You can submit your support request at any time in the zetcom online customer portal Zendesk, regardless of business hours.

How to get access to the portal?

a) You are registered by one of our employees.

b) You register directly on zetcom.zendesk.com. There you will find a “Register” button which will take you to a registration page. Enter your name and e-mail address. You will receive an automatic email to log in to your account.

Hotline Support

Give us a Call

During our local support hours you can reach us via telephone.

Bern
Phone: +41 31 320 10 03
E-Mail

Berlin
Hotline: +49 30 6900 40 444
E-Mail

Barcelona
Hotline: +34 934 81 48 35
E-Mail

USA
Hotline: +1 (720) 874-9595
E-Mail

France
Hotline: +33 9 81 77 01 15
E-Mail

Remote Support

Share your screen with us

We offer our customers support by remotely accessing their local computer over the Internet in less than 30 seconds. Activating the remote connection is simple and secure.

Process TeamViewer

1. Download and open the TeamViewer software here

2. Follow the instructions to start the program

3. You will receive a code from the program

Process ISL Online

1. Download and open the ISL Online Software here

2. Follow the instructions to start the program

3. You will receive a code from one of our employees

4. Enter the code and start remote access