Software as a Service

zetcom offers the SaaS option for MuseumPlus as well as ArtPlus.

Together with our SaaS-experts, we develop an individual solution tailored to your institution. Would you like to learn more? Do not hesitate to contact us.

User group

Is SaaS right for me?

Software as a Service is designed so that IT infrastructure is outsourced. This means that the software and your data are installed on a zetcom-hosted server. It requires neither an elaborate nor expensive infrastructure installation.

SaaS offers an optimal and cost effective option when any of the following applies to you:

 

  • No wish to buy software. This means a low initial investment.

  • Limited budget for IT infrastructure

  • Limited IT resources and no expansion planned

  • Plans to outsource IT services

Infrastructure and equipment

How does SaaS work?

You can choose to run your application on a dedicated managed server or with other applications (this is known as a shared environment). Our hosting service is reliable and will be configured to meet the customer's individual requirements.

Sample configuration for a dedicated server

  • Virtual application server and database
  • 3 resp. 4 GB RAM
  • Ethernet 1 Gigabit/s
  • RAID1 (System of several hard disk drives, data mirroring)
  • Security certifications (Network connection via HTTPS and Standard port 443)
  • Unlimited bandwidth

Server components 

  • Operating sytem: Linux
  • Database: PostgreSQL
  • Application Server: Payara
  • Tools: Java Oracle JDK Version 8

Client components

  • Java Runtime Java Oracle JRE 8 or 9

Online storage and backup

Where is the data stored?

Individual online storage is available and is accessible from any computer. All your data and images are fully backed up on a daily basis.

In the event of a system or hardware failure or whenever you need to, we can restore the system to any state. Note that historical backups require more storage space than a simple daily backup.

Data protection

How is my data protected?

Access protection and data security are guaranteed every step of the way. All SaaS-applications are web-based (JAVA - thin client) and will start up automatically after successful authentication by the user. No need to install or configure anything.

Standard security package

  • User and password-protected access to centrally stored data
  • Encrypted data transmission (httpss)
  • Comprehensive rights management for modules, evaluations, records and fields
  • Advanced firewall configuration (Port & IP-blocking)

Maximum security package (in addition to standard package)

  • Two-factor log-in
  • Dedicated server (on demand)

Operation, maintenance and support

What other services are included in SaaS?

  • Telephone, e-mail and online support
  • Monday to Friday during office hours
  • 24/7 system availability
  • Infrastructure maintenance
  • Regular software updates
  • Review and evaluation of log files
  • Continuous security monitoring and patching

Network and server status are monitored by high-performance monitoring software. In the unlikely event of a malfunction, a highly skilled team of technicians is on call.

We regularly evaluate and install crucial applications and software and security (patches and bug fixes). This ensures protection against external attacks and allows us to promptly remedy deficiencies and security gaps.

Would you like to learn more?

Are you interested in SaaS? Do you have any further questions? Please do not hesitate to contact us.